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Vinod Kumar Dhakad

Participante desde 2022

Liga Bronze

800 pontos
Contact Center as a Service Implementation Earned Mar 28, 2023 EDT
Noções básicas do Google Cloud: infraestrutura principal Earned Nov 4, 2022 EDT
Google Cloud Essentials Earned Oct 17, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Oct 17, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Oct 17, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned Oct 14, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Oct 12, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Oct 7, 2022 EDT
Customer Experiences with Contact Center AI Earned Sep 22, 2022 EDT

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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"Noções básicas do Google Cloud: infraestrutura principal" é uma apresentação da terminologia e de conceitos importantes para trabalhar com o Google Cloud. Usando vídeos e laboratórios práticos, o curso apresenta e compara vários serviços de armazenamento e computação do Google Cloud, além de ferramentas importantes para o gerenciamento de políticas e recursos.

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Neste curso introdutório, você terá prática com as ferramentas e os serviços essenciais do Google Cloud. Vídeos opcionais estão disponíveis para fornecer mais contexto e revisar os conceitos abordados nos laboratórios. O curso Google Cloud Essentials é uma introdução recomendada para quem quer aprender sobre o Google Cloud. Você pode entrar com pouco ou nenhum conhecimento prévio em nuvem e sair com habilidades práticas que você pode aplicar ao seu primeiro projeto no Google Cloud. Desde a criação de comandos do Cloud Shell e a implantação da sua primeira máquina virtual até a execução de aplicativos no Kubernetes Engine ou com balanceamento de carga, o Google Cloud Essentials é uma excelente introdução aos recursos básicos da plataforma.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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