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Nitesh Kumar

成为会员时间：2021

白银联赛

2900 积分
Contact Center as a Service Implementation Earned Apr 21, 2023 EDT
在 Google Cloud 使用 Terraform 建構基礎架構 Earned Sep 3, 2022 EDT
建立 Google Cloud 網路 Earned Feb 8, 2022 EST
在 Google Cloud 設定應用程式開發環境 Earned Feb 4, 2022 EST
在 Compute Engine 導入 Cloud Load Balancing Earned Feb 1, 2022 EST
開始使用 Google Kubernetes Engine Earned Jan 31, 2022 EST
Elastic Google Cloud Infrastructure: Scaling and Automation - Locales Earned Jan 14, 2022 EST
重要的 Google Cloud 基礎架構：基本概念 Earned Jan 13, 2022 EST
Google Cloud 必備知識 Earned Jan 13, 2022 EST
重要的 Google Cloud 基礎架構：核心服務 Earned Jan 5, 2022 EST
Google Cloud 基礎知識：核心基礎架構 Earned Dec 22, 2021 EST
CCAI Operations and Implementation Earned Dec 19, 2021 EST
Customer Experiences with Contact Center AI Earned Dec 19, 2021 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Dec 16, 2021 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Dec 15, 2021 EST
Contact Center AI: Conversational Design Fundamentals Earned Dec 15, 2021 EST
Creating New BigQuery Datasets and Visualizing Insights Earned Dec 9, 2021 EST

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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完成「在 Google Cloud 使用 Terraform 建構基礎架構」技能徽章中階課程， 即可證明自己具備下列知識與技能：使用 Terraform 的基礎架構即程式碼 (IaC) 原則、運用 Terraform 設定佈建及管理 Google Cloud 資源、有效管理狀態 (本機和遠端)，以及將 Terraform 程式碼模組化，以利重複使用和管理。

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完成 建立 Google Cloud 網路 課程即可獲得技能徽章。這個課程將說明 部署及監控應用程式的多種方法，包括查看 IAM 角色及新增/移除 專案存取權、建立虛擬私有雲網路、部署及監控 Compute Engine VM、編寫 SQL 查詢、在 Compute Engine 部署及監控 VM，以及 使用 Kubernetes 透過多種方法部署應用程式。

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只要修完「在 Google Cloud 設定應用程式開發環境」課程，就能獲得技能徽章。 在本課程中，您將學會如何使用以下技術的基本功能，建構和連結以儲存空間為中心的雲端基礎架構：Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。

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完成「在 Compute Engine 導入 Cloud Load Balancing」技能徽章入門課程，即可證明您具備下列技能： 在 Compute Engine 建立及部署虛擬機器， 以及設定網路和應用程式負載平衡器。

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歡迎參加「開始使用 Google Kubernetes Engine」課程。Kubernetes 是位於應用程式和硬體基礎架構之間的軟體層。如果您對這項技術感興趣，這堂課程可以滿足您的需求。有了 Google Kubernetes Engine，您就能在 Google Cloud 中以代管服務的形式使用 Kubernetes。 本課程的目標在於介紹 Google Kubernetes Engine (常簡稱為 GKE) 的基本概念，以及如何將應用程式容器化，以便在 Google Cloud 中執行。課程首先會初步介紹 Google Cloud，隨後簡介容器、Kubernetes、Kubernetes 架構和 Kubernetes 作業。

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This course version is for non-English only. If you wish to take this course in English, please enroll here: Elastic Google Cloud Infrastructure: Scaling and Automation. If you wish to take it in another language, change your language in settings to see availability.

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這堂隨選密集課程會向參加人員說明 Google Cloud 提供的全方位彈性基礎架構和平台服務，尤其側重於 Compute Engine。這堂課程結合了視訊講座、示範和實作研究室，可讓參加人員探索及部署解決方案元素，例如網路、虛擬機器和應用程式服務等基礎架構元件。您會瞭解如何透過控制台和 Cloud Shell 使用 Google Cloud。另外，您也能瞭解雲端架構師的職責、基礎架構設計方法，以及具備虛擬私有雲 (VPC)、專案、網路、子網路、IP 位址、路徑和防火牆規則的虛擬網路設定。

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在這堂入門課程，您將實際練習使用 Google Cloud 的基礎工具和服務。本課程包含可選擇觀賞的影片， 針對實驗室涵蓋的概念提供更多背景資訊，協助您複習。「Google Cloud 必備知識」 是適合 Google Cloud 學員的第一堂課， 即使您尚未學習或不熟悉雲端知識， 也能從這堂課獲得實務經驗，並應用於第一項 Google Cloud 專案。不管是撰寫 Cloud Shell 指令 和部署第一部虛擬機器，還是在 Kubernetes Engine 或透過負載平衡執行應用程式， 「Google Cloud 必備知識」都是認識平台基本功能的最佳入門資源。

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這堂隨選密集課程會向參加人員說明 Google Cloud 提供的全方位彈性基礎架構和平台服務，並將重點放在 Compute Engine。這堂課程結合了視訊講座、示範和實作研究室，可讓參加人員探索及部署解決方案元素，例如網路、系統和應用程式服務等基礎架構元件。另外，這堂課也會介紹如何部署實用的解決方案，包括客戶提供的加密金鑰、安全性和存取權管理機制、配額與帳單，以及資源監控功能。

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「Google Cloud 基礎知識：核心基礎架構」介紹了在使用 Google Cloud 時會遇到的重要概念和術語。本課程會透過影片和實作實驗室，介紹並比較 Google Cloud 的多種運算和儲存服務，同時提供重要的資源和政策管理工具。

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This is the second course in the Data to Insights course series. Here we will cover how to ingest new external datasets into BigQuery and visualize them with Looker Studio. We will also cover intermediate SQL concepts like multi-table JOINs and UNIONs which will allow you to analyze data across multiple data sources. Note: Even if you have a background in SQL, there are BigQuery specifics (like handling query cache and table wildcards) that may be new to you. After completing this course, enroll in the Achieving Advanced Insights with BigQuery course.

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