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Nitesh Kumar

成为会员时间：2021

白银联赛

2900 积分
Contact Center as a Service Implementation Earned Apr 21, 2023 EDT
在 Google Cloud 上使用 Terraform 构建基础设施 Earned Sep 3, 2022 EDT
开发 Google Cloud 网络 Earned Feb 8, 2022 EST
在 Google Cloud 上设置应用开发环境 Earned Feb 4, 2022 EST
为 Compute Engine 实现云负载均衡 Earned Feb 1, 2022 EST
Google Kubernetes Engine 使用入门 Earned Jan 31, 2022 EST
Elastic Google Cloud Infrastructure: Scaling and Automation - Locales Earned Jan 14, 2022 EST
Google Cloud 重要基础设施：基础 Earned Jan 13, 2022 EST
Google Cloud 基础知识 Earned Jan 13, 2022 EST
Google Cloud 重要基础设施：核心服务 Earned Jan 5, 2022 EST
Google Cloud 基础知识：核心基础设施 Earned Dec 22, 2021 EST
CCAI Operations and Implementation Earned Dec 19, 2021 EST
Customer Experiences with Contact Center AI Earned Dec 19, 2021 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Dec 16, 2021 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Dec 15, 2021 EST
Contact Center AI: Conversational Design Fundamentals Earned Dec 15, 2021 EST
Creating New BigQuery Datasets and Visualizing Insights Earned Dec 9, 2021 EST

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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完成在 Google Cloud 上使用 Terraform 构建基础设施技能徽章中级课程， 展示您在以下方面的技能：在使用 Terraform 时遵循基础设施即代码 (IaC) 原则；利用 Terraform 配置 来预配和管理 Google Cloud 资源；管理有效状态（本地和远程）；以及将 Terraform 代码模块化，以方便重复使用和整理。

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完成开发 Google Cloud 网络课程，赢取技能徽章。在此课程中，您将学习 部署和监控应用的多种方法，包括执行以下任务的方法：探索 IAM 角色并添加/移除 项目访问权限、创建 VPC 网络、部署和监控 Compute Engine 虚拟机、 编写 SQL 查询、在 Compute Engine 中部署和监控虚拟机，以及使用 Kubernetes 通过多种部署方法部署应用。

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完成“在 Google Cloud 上设置应用开发环境”课程，赢取技能徽章；通过该课程，您将了解如何使用以下技术的基本功能来构建和连接以存储为中心的云基础设施： Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。

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完成入门级技能徽章课程为 Compute Engine 实现云负载均衡，展示以下方面的技能： 在 Compute Engine 中创建和部署虚拟机 以及配置网络和应用负载均衡器。

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欢迎学习“Google Kubernetes Engine 使用入门”课程。Kubernetes 是位于应用和硬件基础架构之间的软件层，如果您对 Kubernetes 感兴趣，那就来对地方了！Google Kubernetes Engine 将 Kubernetes 作为 Google Cloud 上的代管式服务提供给您使用。 本课程的目标是介绍 Google Kubernetes Engine（通常称为 GKE）的基础知识，以及将应用容器化并在 Google Cloud 中运行的方法。本课程首先介绍 Google Cloud 的基础知识，然后概述容器、Kubernetes、Kubernetes 架构以及 Kubernetes 操作。

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This course version is for non-English only. If you wish to take this course in English, please enroll here: Elastic Google Cloud Infrastructure: Scaling and Automation. If you wish to take it in another language, change your language in settings to see availability.

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，其中着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、虚拟机和应用服务等基础架构组件。您将学习如何通过控制台和 Cloud Shell 使用 Google Cloud。您还将了解云架构师角色、基础架构设计方法以及虚拟网络配置和虚拟私有云 (VPC)、项目、网络、子网、IP 地址、路由及防火墙规则。

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在本入门级课程中，您将了解 Google Cloud 的基础工具和服务。此课程提供了可选视频， 旨在帮助您深入了解和回顾实验中涉及的概念。Google Cloud 基础知识是推荐给 Google Cloud 学员的第一门课程 - 即使您几乎没有云相关知识，也能从中获得实践 经验，并将其直接运用于您的首个 Google Cloud 项目。从编写 Cloud Shell 命令和部署您的第一个虚拟机，到在 Kubernetes Engine 上运行应用 或者使用负载均衡，“Google Cloud 基础知识”都是您了解该平台 基本功能的首选入门级课程。

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、系统和应用服务等基础架构组件。本课程的内容还包括如何部署实用的解决方案，包括客户提供的加密密钥、安全和访问权限管理、配额和结算，以及资源监控。

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“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This is the second course in the Data to Insights course series. Here we will cover how to ingest new external datasets into BigQuery and visualize them with Looker Studio. We will also cover intermediate SQL concepts like multi-table JOINs and UNIONs which will allow you to analyze data across multiple data sources. Note: Even if you have a background in SQL, there are BigQuery specifics (like handling query cache and table wildcards) that may be new to you. After completing this course, enroll in the Achieving Advanced Insights with BigQuery course.

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