成为会员时间：2020
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Sep 21, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Sep 20, 2022 EDT
Customer Experiences with Contact Center AI
Earned Jan 11, 2022 EST
Google Cloud 基础知识
Earned Feb 16, 2021 EST
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
在本入门级课程中，您将了解 Google Cloud 的基础工具和服务。此课程提供了可选视频， 旨在帮助您深入了解和回顾实验中涉及的概念。Google Cloud 基础知识是推荐给 Google Cloud 学员的第一门课程 - 即使您几乎没有云相关知识，也能从中获得实践 经验，并将其直接运用于您的首个 Google Cloud 项目。从编写 Cloud Shell 命令和部署您的第一个虚拟机，到在 Kubernetes Engine 上运行应用 或者使用负载均衡，“Google Cloud 基础知识”都是您了解该平台 基本功能的首选入门级课程。