Учасник із 2020
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned вер. 21, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned вер. 20, 2022 EDT
Customer Experiences with Contact Center AI
Earned січ. 11, 2022 EST
Create and Manage Cloud Resources
Earned лют. 16, 2021 EST
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Пройдіть квест Create and Manage Cloud Resources й отримайте skill badge. Ви навчитеся виконувати наведені нижче дії. Писати команди gcloud і використовувати Cloud Shell, створювати й розгортати віртуальні машини в Compute Engine, запускати контейнерні додатки за допомогою Google Kubernetes Engine, а також налаштовувати розподілювачі навантаження для мережі й HTTP.Skill badge – це ексклюзивна цифрова винагорода, яка підтверджує, що ви вмієте працювати з продуктами й сервісами Google Cloud, а також застосовувати ці знання в інтерактивному практичному середовищі. Щоб отримати skill badge й показати його колегам, пройдіть цей квест і підсумковий тест.