Member since 2020
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Sep 21, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Sep 20, 2022 EDT
Customer Experiences with Contact Center AI
Earned Jan 11, 2022 EST
Google Cloud Essentials
Earned Feb 16, 2021 EST
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
In this introductory-level course, you get hands-on practice with the Google Cloud’s fundamental tools and services. Optional videos are provided to provide more context and review for the concepts covered in the labs. Google Cloud Essentials is a recommendeded first course for the Google Cloud learner - you can come in with little or no prior cloud knowledge, and come out with practical experience that you can apply to your first Google Cloud project. From writing Cloud Shell commands and deploying your first virtual machine, to running applications on Kubernetes Engine or with load balancing, Google Cloud Essentials is a prime introduction to the platform’s basic features.