Improve customer and agent satisfaction with Agent Assist
Earned Dec 15, 2025 EST
Customer Experience with Google AI Architecture
Earned Dec 15, 2025 EST
生成式 AI: 全面了解生成式 AI
Earned Dec 2, 2025 EST
生成式 AI：剖析基本概念
Earned Dec 1, 2025 EST
Architect Customer Engagement Suite with Google AI
Earned Nov 30, 2025 EST
生成式 AI：不只是聊天机器人
Earned Nov 21, 2025 EST
为 Compute Engine 实现云负载均衡
Earned Mar 10, 2021 EST
Google Cloud Platform Fundamentals: Core Infrastructure
Earned Feb 1, 2021 EST
“生成式 AI 智能体：助力组织转型”是“Gen AI Leader”学习路线中的第五门课程，也是最后一门课程。本课程探讨了组织如何使用量身定制的生成式 AI 智能体，帮助应对特定的业务挑战。您将亲自动手构建一个基本的生成式 AI 智能体，并探索这些智能体的组成部分，例如模型、推理循环以及各种工具。
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“生成式 AI 应用：改变工作方式”是 Generative AI Leader 学习路线的第四门课程。本课程介绍 Google 的生成式 AI 应用，例如 Gemini for Workspace 和 NotebookLM。它将引导您逐一了解接地、检索增强生成、构建有效提示和构建自动化工作流等概念。
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.
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“生成式 AI: 全面了解生成式 AI”是 Generative AI Leader 学习路线中的第三门课程。生成式 AI 正在改变我们的工作方式,以及我们与周围世界的互动方式。作为领导者,应该如何利用生成式 AI 来推动实现实际的业务成果?在本课程中,您将探索构建生成式 AI 解决方案的不同层级、Google Cloud 的产品,以及选择解决方案时需要考虑的因素。
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“生成式 AI: 剖析基本概念”是 Generative AI Leader 学习路线中的第二门课程。在本课程中,您将了解生成式 AI 的基本概念。您要探索 AI、机器学习和生成式 AI 之间的区别,了解各种数据类型如何赋能生成式 AI,从而应对各种业务挑战。您还将深入了解 Google Cloud 应对基础模型局限性的策略,以及负责任和安全的 AI 开发与部署面临着哪些关键挑战。
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In this course, you'll dive deep into the essential topics you need to know to design, build, and maintain a powerful CES solution. Get ready to transform your understanding of what's possible and create an architecture that drives customer satisfaction. This course is designed to introduce you to the architecture of the Customer Engagement Suite (CES). You'll explore the main considerations for building and implementing Conversational AI solutions including key architectural components and integrations. You'll also explore how Conversational AI interacts with Vertex AI and get a high-level overview of the key features of the Conversational AI Platform.
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“生成式 AI：不只是聊天机器人”是 Generative AI Leader 学习路线中的第一门课程。学习本课程没有知识门槛。本课程旨在帮助您超越对聊天机器人的基本认知,探索生成式 AI技术为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念,这些知识对利用生成式 AI 的强大功能至关重要。本课程还将说明,为组织制定成功的生成式 AI 策略时,需要考虑哪些重要因素。
生成式 AI 智能体：助力组织转型
Earned Dec 19, 2025 EST
生成式 AI 应用：改变工作方式
Earned Dec 19, 2025 EST
Improve customer and agent satisfaction with Agent Assist
Earned Dec 15, 2025 EST
Customer Experience with Google AI Architecture
Earned Dec 15, 2025 EST
生成式 AI: 全面了解生成式 AI
Earned Dec 2, 2025 EST
生成式 AI：剖析基本概念
Earned Dec 1, 2025 EST
Architect Customer Engagement Suite with Google AI
Earned Nov 30, 2025 EST
生成式 AI：不只是聊天机器人
Earned Nov 21, 2025 EST
为 Compute Engine 实现云负载均衡
Earned Mar 10, 2021 EST
Google Cloud Platform Fundamentals: Core Infrastructure
Earned Feb 1, 2021 EST