Member since 2025
Configure and Maintain CCaaS as an Admin
Earned Jan 2, 2026 EST
[DEPRECATED] Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Dec 26, 2025 EST
Google Cloud 運算的基本概念：Cloud 運算基礎知識
Earned Dec 24, 2025 EST
生成式 AI 簡介
Earned Dec 23, 2025 EST
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
Google Cloud 運算基本概念課程，適合幾乎沒有雲端運算背景或經驗的學員。這些課程會說明雲端運算基本知識、大數據和機器學習的核心概念，以及 Google Cloud 的角色和定位。完成這一系列課程後，學員將能夠闡述這些概念並展示實用技能。學員應依以下順序完成課程： 1. Google Cloud 運算的基本概念：Cloud 運算基礎知識 2. Google Cloud 運算的基本概念：Google Cloud 基礎架構 3. Google Cloud 運算的基本概念：Google Cloud 的網路與安全性 4. Google Cloud 運算的基本概念：Google Cloud 中的資料、機器學習和 AI 第一門課會概略說明雲端運算、Google Cloud 的使用方式，以及不同的運算選項。
這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。