成为会员时间：2025
Configure and Maintain CCaaS as an Admin
Earned Jan 2, 2026 EST
[DEPRECATED] Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Dec 26, 2025 EST
Google Cloud 云计算基础课程：云计算基础知识
Earned Dec 24, 2025 EST
生成式 AI 简介
Earned Dec 23, 2025 EST
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
Google Cloud 云计算基础课程面向云计算零基础或经验较少的人群。本课程概述了云计算基础知识、大数据和机器学习的核心概念，以及 Google Cloud 在其中的定位与应用方式。 完成本系列课程后，学员将能够清晰阐述这些概念，并掌握部分实操技能。 课程应按以下顺序完成： 1. Google Cloud 云计算基础课程：云计算基础知识 2. Google Cloud 云计算基础课程：Google Cloud 中的基础设施 3. Google Cloud 云计算基础课程：Google Cloud 中的网络服务和安全性 4. Google Cloud 云计算基础课程：Google Cloud 中的数据、机器学习和 AI 本课是第一门课程，概述了云计算、Google Cloud 的使用方式以及各种计算选项。
这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。