Date d'abonnement : 2025
Conversational Insights
Earned fév. 25, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned fév. 24, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned fév. 20, 2025 EST
Présentation de l'IA générative
Earned fév. 19, 2025 EST
Generative Playbooks
Earned fév. 15, 2025 EST
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce qu'est l'IA générative, décrit à quoi elle sert et souligne ce qui la distingue des méthodes de machine learning traditionnel. Il présente aussi les outils Google qui vous aideront à développer votre propre application d'IA générative.
Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.