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Zameer Ahamed S

Participante desde 2021

Liga Ouro

30515 pontos
Advanced Performance Measurement Earned Nov 14, 2024 EST
Incorporate Generative Features into Conversational Agent Flows Earned Nov 14, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Nov 11, 2024 EST
Generative Playbooks Earned Nov 6, 2024 EST
Advanced Webhook Concepts Earned Nov 4, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Oct 30, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Oct 30, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned Oct 29, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned Oct 29, 2024 EDT
Stateful Flows Earned Oct 27, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Oct 24, 2024 EDT
Performance Measurement Earned Oct 23, 2024 EDT
Conversation Design Fundamentals Earned Oct 23, 2024 EDT
Webhook fundamentals Earned Oct 23, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 17, 2024 EDT
Customer Experience with Google AI Architecture Earned Oct 17, 2024 EDT
Managing Change when Moving to Google Cloud Earned Jul 22, 2024 EDT
Modernização de infraestrutura e aplicativos com o Google Cloud Earned Jun 26, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers Earned Jun 25, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud - Português Brasileiro Earned Jan 11, 2024 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud Earned Jan 4, 2024 EST
Generative AI Fundamentals - Português Brasileiro Earned Dec 26, 2023 EST
Introdução à IA responsável Earned Dec 1, 2023 EST
Contact Center AI: Conversational Design Fundamentals Earned Jun 12, 2023 EDT
Introdução aos modelos de linguagem grandes Earned May 28, 2023 EDT
Introdução à IA generativa Earned May 26, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Oct 5, 2022 EDT
Customer Experiences with Contact Center AI Earned Sep 18, 2021 EDT

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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Moving to the cloud creates numerous opportunities to start working in a new way and it empowers the workforce to better collaborate and innovate. But it’s also a big change. Sometimes the success of the change hinges not on the change itself, but on how it’s managed. This course will help people managers to understand some of the key challenges associated with cloud adoption, and provide them with a verified in-the-field framework that will assist them in supporting their teams on the change journey. By addressing the human factor of moving to the cloud, organizations increase their chances of realizing business objectives and investing in their future talent.

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Muitas empresas tradicionais usam sistemas e aplicativos legados que não conseguem atender às expectativas dos clientes modernos. Com frequência, os líderes empresariais precisam escolher entre manter sistemas de TI antigos ou investir em novos produtos e serviços. O curso "Modernização de infraestrutura e aplicativos com o Google Cloud" aborda esses desafios e oferece soluções relacionadas à tecnologia de nuvem para cada um. Como parte do programa de aprendizado do Líder digital do Cloud, o objetivo deste curso é ajudar você a crescer profissionalmente e desenvolver o futuro do seu próprio negócio.

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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.

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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você. Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.

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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você. Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.

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Receba um selo de habilidade ao concluir os cursos "Introduction to Generative AI", "Introduction to Large Language Models" e "Introduction to Responsible AI". Consiga a aprovação nos testes finais dos cursos para demonstrar seu conhecimento sobre os conceitos básicos da IA generativa. Os selos de habilidades são digitais. Eles são emitidos pelo Google Cloud como forma de reconhecer sua capacidade de trabalhar com os produtos e serviços do Cloud. Torne seu perfil público e adicione os selos de habilidades às suas mídias sociais para mostrar seus conhecimentos.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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