Intro to Conversational AI and Conversational AI Engagement Framework
Earned oct. 17, 2024 EDT
Customer Experience with Google AI Architecture
Earned oct. 17, 2024 EDT
Managing Change when Moving to Google Cloud
Earned juil. 22, 2024 EDT
Moderniser l'infrastructure et les applications avec Google Cloud
Earned juin 26, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers
Earned juin 25, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud - Français
Earned jan. 11, 2024 EST
IA responsable : appliquer les principes concernant l'IA avec Google Cloud
Earned jan. 4, 2024 EST
Generative AI Fundamentals - Français
Earned déc. 26, 2023 EST
Introduction à l'IA responsable
Earned déc. 1, 2023 EST
Contact Center AI: Conversational Design Fundamentals
Earned juin 12, 2023 EDT
Présentation des grands modèles de langage
Earned mai 28, 2023 EDT
Présentation de l'IA générative
Earned mai 26, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned oct. 5, 2022 EDT
Customer Experiences with Contact Center AI
Earned sept. 18, 2021 EDT
In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
En savoir plus
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
En savoir plus
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
En savoir plus
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
En savoir plus
In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
En savoir plus
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
En savoir plus
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
En savoir plus
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
En savoir plus
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.
En savoir plus
Moving to the cloud creates numerous opportunities to start working in
a new way and it empowers the workforce to better collaborate and innovate. But
it’s also a big change. Sometimes the success of the change hinges not on the change
itself, but on how it’s managed.
This course will help people managers to understand
some of the key challenges associated with cloud adoption, and provide them with
a verified in-the-field framework that will assist them in supporting their teams
on the change journey. By addressing the human factor of moving to the cloud, organizations
increase their chances of realizing business objectives and investing in their future
talent.
En savoir plus
De nombreuses entreprises traditionnelles utilisent d'anciens systèmes et d'anciennes applications qui ne peuvent plus satisfaire les attentes des clients d'aujourd'hui. Les chefs d'entreprise doivent régulièrement choisir entre deux options : entretenir leurs systèmes informatiques vieillissants ou investir dans de nouveaux produits et services. Le cours "Moderniser l'infrastructure et les applications avec Google Cloud" aborde ces problématiques et propose des solutions pour les résoudre à l'aide de la technologie cloud.
Ce cours fait partie du parcours de formation Cloud Digital Leader. Il vise à aider les participants à évoluer dans leur poste et à bâtir l'avenir de leur entreprise.
En savoir plus
This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.
En savoir plus
Avec l'essor de l'utilisation de l'intelligence artificielle et du machine learning en entreprise, il est de plus en plus important de développer ces technologies de manière responsable. Pour beaucoup, le véritable défi réside dans la mise en pratique de l'IA responsable, qui s'avère bien plus complexe que dans la théorie. Si vous souhaitez découvrir comment opérationnaliser l'IA responsable dans votre organisation, ce cours est fait pour vous.
Dans ce cours, vous allez apprendre comment Google Cloud procède actuellement, en s'appuyant sur des bonnes pratiques et les enseignements tirés, afin de vous fournir un framework pour élaborer votre propre approche d'IA responsable.
En savoir plus
Avec l'essor de l'utilisation de l'intelligence artificielle et du machine learning en entreprise, il est de plus en plus important de développer ces technologies de manière responsable. Pour beaucoup, le véritable défi réside dans la mise en pratique de l'IA responsable, qui s'avère bien plus complexe que dans la théorie. Si vous souhaitez découvrir comment opérationnaliser l'IA responsable dans votre organisation, ce cours est fait pour vous.
Dans ce cours, vous allez apprendre comment Google Cloud procède actuellement, en s'appuyant sur des bonnes pratiques et les enseignements tirés, afin de vous fournir un framework pour élaborer votre propre approche d'IA responsable.
En savoir plus
Suivez les cours Introduction to Generative AI, Introduction to Large Language Models et Introduction to Responsible AI, et obtenez un badge de compétence. Votre réussite au quiz final démontrera que vous comprenez les concepts de base relatifs à l'IA générative.
Un badge de compétence est un badge numérique délivré par Google Cloud. Il atteste de votre expertise sur les produits et services Google Cloud. Partagez votre badge de compétence en rendant votre profil public et en l'ajoutant à votre profil sur les réseaux sociaux.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce qu'est l'IA responsable, souligne son importance et décrit comment Google l'implémente dans ses produits. Il présente également les sept principes de l'IA de Google.
En savoir plus
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce que sont les grands modèles de langage (LLM). Il inclut des cas d'utilisation et décrit comment améliorer les performances des LLM grâce au réglage des requêtes. Il présente aussi les outils Google qui vous aideront à développer votre propre application d'IA générative.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce qu'est l'IA générative, décrit à quoi elle sert et souligne ce qui la distingue des méthodes de machine learning traditionnel. Il présente aussi les outils Google qui vous aideront à développer votre propre application d'IA générative.
En savoir plus
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
En savoir plus
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Advanced Performance Measurement
Earned nov. 14, 2024 EST
Incorporate Generative Features into Conversational Agent Flows
Earned nov. 14, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned nov. 11, 2024 EST
Generative Playbooks
Earned nov. 6, 2024 EST
Advanced Webhook Concepts
Earned nov. 4, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned oct. 30, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned oct. 30, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned oct. 29, 2024 EDT
Extend CX Agents with Vertex AI Search data stores
Earned oct. 29, 2024 EDT
Stateful Flows
Earned oct. 27, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned oct. 24, 2024 EDT
Performance Measurement
Earned oct. 23, 2024 EDT
Conversation Design Fundamentals
Earned oct. 23, 2024 EDT
Webhook fundamentals
Earned oct. 23, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned oct. 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned oct. 17, 2024 EDT
Customer Experience with Google AI Architecture
Earned oct. 17, 2024 EDT
Managing Change when Moving to Google Cloud
Earned juil. 22, 2024 EDT
Moderniser l'infrastructure et les applications avec Google Cloud
Earned juin 26, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers
Earned juin 25, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud - Français
Earned jan. 11, 2024 EST
IA responsable : appliquer les principes concernant l'IA avec Google Cloud
Earned jan. 4, 2024 EST
Generative AI Fundamentals - Français
Earned déc. 26, 2023 EST
Introduction à l'IA responsable
Earned déc. 1, 2023 EST
Contact Center AI: Conversational Design Fundamentals
Earned juin 12, 2023 EDT
Présentation des grands modèles de langage
Earned mai 28, 2023 EDT
Présentation de l'IA générative
Earned mai 26, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned oct. 5, 2022 EDT
Customer Experiences with Contact Center AI
Earned sept. 18, 2021 EDT