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Nadine Ong

Member since 2026

Silver League

1284 points
Introduction to Gemini Enterprise for Customer Experience Earned Apr 27, 2026 EDT
Customer Experience Agent Studio: Fundamentals Earned Apr 24, 2026 EDT

This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).

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