Path
Contact Center as a Service (CCaaS)
Managed by Google Cloud Partners
4 activities
Last updated 11 ay
This learning path offers comprehensive training on Google Cloud's Contact Center as a Service (CCaaS) wich was previously known as Contact Center as a Platform (CCAIP) . Contact center agents will learn to use CCaaS's core features for handling customer interactions through chat and calls. Contact center managers will gain insights into monitoring, reporting, and configuring CCaaS to optimize performance. Contact center admins will dive deeper into advanced configuration, troubleshooting, and analysis of the platform. This learning path equips contact center professionals with the necessary skills to leverage CCaaS effectively for improved customer interactions and operational efficiency.
Contact Center as a Service (CCaaS) wich was previously known as Contact Center as a Platform (CCAIP) so you will see it refered to as CCAIP throughout the courses.