Customer Engagement Suite: Conversational Insights

This Learning Path will teach you how to generate metrics for conversation analytics to inform data-driven business decisions and improve call center operational efficiency.

This path is part of the curriculum to earn the Customer Engagement Suite with Google AI Technical Expert Badge. To earn your Technical Expert Badge you need to have a valid Professional Google Cloud Certification, earn the Skill Badge at the end of this path, and the other four Skill Badges to showcase your Customer Engagement Suite with Google AI expertise.

You can earn the other Skill Badges needed at Customer Engagement Suite: Conversational Agents Foundations , Customer Engagement Suite: Conversational Agents Tools and Webhooks, Customer Engagement Suite: Agent Assist, and Customer Engagement Suite: Production-Ready Conversational Agents.